HEALTH GUARANTEE

TRUE LOVE PETS HOME certifies that the puppy you purchased is in sound health at the time of sale to the best of our knowledge and has been given all vaccines and deworming stated on the treatment and vaccination record provided to you. We have done our best to provide you with a healthy puppy. You are responsible for further vaccinations and boosters and also regular deworming.

We strongly recommend, but do not require, that your puppy be spayed or neutered. It is your ultimate responsibility to take good care of your puppy and provide adequate food, water, shelter, and veterinarian care. We have bred this puppy based on sound stock. Through proper diet, exercise and quality living conditions, you can play an important role in helping your puppy grow into a healthy adult.

Please be aware that as a new puppy owner you share in the responsibility to help prevent hip dysplasia, as it has been proven to be partly hereditary and increasingly environmental.

Two Weeks Health Warranty

You are responsible to have your puppy examined by a veterinarian within two weeks of the purchase date listed below. Any claims that the puppy is not healthy within the two week warranty period must be backed up by two unaffiliated veterinarians. In the event two unaffiliated veterinarians certify that the puppy has internal parasites or a contagious illness the puppy was vaccinated against, or a health issue of such serious nature that the quality of life of the dog will be shortened or seriously altered, TRUE LOVE PETS HOME will reimburse your reasonable and customary veterinary bills related to treatment of the condition up to the purchase price of your puppy.

We cannot control the exposure your puppy encounters after the sale and do not guarantee against ticks, fleas, or ear mites. Furthermore, TRUE LOVE PETS HOME offers no warranty against stress induced conditions. Puppies sometimes get stressed when they are adopted and move to their new home. This stress can be brought on due to the move, change in diet, too much handling, not enough quiet time, or not eating properly. Stress can bring on minor health ailments including but not limited to diarrhea, constipation, colds, and hypoglycemia. After-sale exposure and stress related conditions do not warrant reimbursement for treatment.

TRUE LOVE PETS HOME cannot control or guarantee the color or size of the puppy now or as an adult nor can we guarantee breed characteristics.

If you have questions about what is covered, please email or call for more information with regards to that, as we will be more than willing to answer to your questions.
Within ten days of purchasing your new puppy, you must take him/her to a licensed veterinarian for an examination. If the veterinarian determines, within ten days of purchase, that your dog is clinically ill or has died from an injury sustained or illness likely to have been contracted on or before the date of sale and delivery, you have the following options:

  • Return the dog for a complete refund
  • Return the dog for a replacement dog of equal value
  • Retain the dog and receive reimbursement for reasonable veterinary fees, not exceeding the purchase price
  • These options do not apply where a seller, who has provided a health certificate issued by a veterinarian, discloses in writing at the time of sale the health problem for which the buyer later seeks to return the dog.

If within 30 days of purchase, a licensed veterinarian determines that your dog has a congenital or hereditary defect which adversely affects the animal’s health or that your dog died from a congenital or hereditary defect, you have the same option as outlined above.
You must notify us of the examining veterinarian’s name, address & phone number within two days of the vet’s certification of your dog’s illness. Failure to notify the seller within five business days will result in forfeiture of rights. Each country has different laws related to the sale of a puppy; please educate yourself on the laws in the state in which you purchase your puppy.

Extended Genetic Health Guarantees (When Offered)

  • An additional guarantee specifically covering any disease or illness that is proven to be of a genetic origin through proper veterinary examination and testing.
  • These guarantees do not cover normal veterinary costs incurred while providing general care for the puppy.
  • Proper documentation must be provided to us before any compensation being paid.
  • This guarantee does not cover any costs incurred related to injuries caused by owner negligence or accidental injury

Life Time Support:

We take pride in the fact that our relationship with you does not end when take home a puppy from us. As a conscientious breeder, experienced puppy counselors, and die-hard puppy lovers, we’d like to believe nothing can ever go wrong with our puppies. However, certain things are never in our control. A puppy’s health is dependent on a lot of factors like genetics, exercise, food & nourishment and overall care. If something does go wrong, we always strive to help, oftentimes even when our guarantee doesn’t cover it. While we may not be able to guarantee that your puppy will never have a health problem, we guarantee that we will do our best to ensure your new family member is a healthy one!

Our Health Guarantee:

We do not believe your puppy is replaceable but we do believe that sometimes the pain can be lessened in the company of another furry friend. In the unlikely event of the death of a puppy within two years from its birth due to genetics, or if the puppy is found to have congenital or hereditary disorders (within two years) which adversely affects the health of your puppy, we will replace the pet with another of equivalent value at no cost to you. The cause of death should be certified by a licensed veterinarian. In the event of the death of a puppy, due to genetics, after ten years of birth, we will issue a credit in the amount of 70% of the original cost towards the purchase of a replacement puppy of equivalent value. The cause of death should be certified by a licensed veterinarian.

What we need from you:

Nothing delights us more than knowing we were able to bring a healthy, happy puppy to you. We do seek out your help to ensure your puppy remains healthy. Here are a few measures that will help: Send us a copy of the examination (medical record) within 2 business days of receiving your puppy. The examination must be performed by a licensed veterinarian. Your puppy will come with up-to-date, age-appropriate vaccinations, so make sure you do not vaccinate within the first ten days of receiving your puppy. The daily healthcare and maintenance of your pet, including all the recommended immunizations and examinations. While we de-worm and vaccinate your pup till the departure date, we’d like you to continue proper de-worming and conducting regular exams up to 9 weeks of age or more (or as recommended by the veterinarian).

Exceptions to our Guarantee:

We cannot guarantee the disposition or temperament, conformation, size, weight, color, markings or breeding ability of your new puppy. No replacements will be given if the breeds that are known to be prone to hip dysplasia, are over-weight. Failure to provide your puppy with timely inoculations or regular veterinary care will void this guarantee. This guarantee does not cover any costs associated with spaying or neutering, including undecided testes.